Zindex LLC Hosting Policy

1. Company Information

Company Name: Zindex LLC
Email: [email protected]
Phone: 385-401-5684

2. Service Description

At Zindex LLC, we offer a worry-free experience with complete coverage, including daily backups to ensure your important data is safe. Our services, included in every hosting package, are designed to provide comprehensive support and maintenance for your website. These services include:

  • Weekly Updates
  • 24/7 Monitoring
  • Hacked Website Solutions
  • Daily Backups
  • Performance Check

3. Pricing and Payment Terms

We offer three hosting packages:

  • Basic Package: $49/month
  • Standard Package: $99/month
  • Professional Package: $149/month

Payment Methods:
We accept credit card payments and bank account transfers.

Billing Cycle:
Payments are due monthly, starting from the day of the month you sign up. The service is billed in advance and is non-refundable. No credits or refunds will be given for partial months of service or unused months on an open account.

4. Service Level Agreement (SLA)

We aim to complete all requests within 5 business days of receiving them.

5. Support and Maintenance

Our support services include:

  • Weekly Updates: Ensuring your website software is up to date.
  • 24/7 Monitoring: Continuous monitoring of your website for any issues.
  • Hacked Website Solutions: Immediate assistance in case of a website security breach.
  • Daily Backups: Regular backups of your website to safeguard your data.
  • Performance Check: Regular checks to ensure optimal website performance.

You can contact our support team via email at [email protected] or by phone at 385-401-5684.

6. Customer Responsibilities

As a customer, you are responsible for:

  • Keeping your contact information up to date.
  • Ensuring timely payment of your subscription fees.
  • Adhering to our Acceptable Use Policy, which prohibits illegal activities, spamming, and any other actions that may harm our services or other customers.

7. Data Privacy and Security

We take the privacy and security of your data seriously. Your data will be handled in compliance with relevant data protection regulations, including GDPR and CCPA. For more details, please refer to our Privacy Policy.

8. Termination and Cancellation

To cancel your service, please contact us at least 30 days in advance. As mentioned, the service is billed monthly in advance and is non-refundable. There will be no credits or refunds for partial months of service or months unused with an open account. If your account is 10 days past due, your service will be interrupted.

9. Liability and Disclaimers

Our liability is limited to the amount you have paid for our services. We do not warrant that our services will be uninterrupted or error-free. We disclaim all warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose.

10. Modifications to the Policy

We reserve the right to modify this policy at any time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

11. Governing Law and Dispute Resolution

This policy is governed by the laws of the state in which our company is based. Any disputes arising from this policy or our services will be resolved through arbitration in accordance with the rules of the American Arbitration Association.

12. Miscellaneous

If any provision of this policy is found to be unenforceable, the remaining provisions will continue to be in full force and effect. This policy constitutes the entire agreement between you and Zindex LLC Now regarding your use of our services.